Asterisk 13, FreePBX 14
На Extensions стоит запись разговоров как Force , в очередях как Don"t care
Ситуация такая что звонок принимается оператором,запись идет, далее на софтфоне оператор нажимает Transfer и переводит звонок в очередь, в ней этот звонок берет свободный оператор.
Запись разговора обрываетя в момент перевода как я понял когда 1 оператор принявший зваонок нажимает Transfer
Немогу найти причину такого поведения, помогите разобраться пожалуйста...
В данном примере 836 номер взял первым трубку поговорил 1.59 и перевел в 210 очередь, в очереди взял трубку номер 774 и проговорил 3.21 , вот этой записи уже нет..
PRIME_BBCODE_SPOILER_SHOW PRIME_BBCODE_SPOILER: Related Call Detail Records
Код: Выделить всё
Call Date Recording System CallerID Outbound CallerID DID App Destination Disposition Duration Userfield Account CDR Table CDR Graph
Mon, 21 Dec 2020 9:56 Call recording Call recording 1608533776.278741 "836" <836> <79032220000> Dial 79044444444 ANSWERED 01:59
Mon, 21 Dec 2020 9:58 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:58 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:58 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:58 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:58 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:15
Mon, 21 Dec 2020 9:59 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:59 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:59 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:59 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 9:59 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:05
Mon, 21 Dec 2020 10:00 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 10:00 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 10:00 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 10:00 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 NO ANSWER 00:00
Mon, 21 Dec 2020 10:00 1608533778.278742 "CID:79032220000" <79044444444> Queue 210 ANSWERED 03:23
Mon, 21 Dec 2020 9:58 1608533895.278790 79044444444 Dial 774 BUSY 00:15
Mon, 21 Dec 2020 9:59 1608533978.278816 79044444444 Dial 774 BUSY 00:05
Mon, 21 Dec 2020 10:00 1608534050.278839 79044444444 Dial 774 ANSWERED 03:21
Mon, 21 Dec 2020 10:04 1608534050.278839 79044444444 BackGround 774 ANSWERED 00:01
PRIME_BBCODE_SPOILER_SHOW PRIME_BBCODE_SPOILER: Call Event Log
Код: Выделить всё
Time Event CNAM CNUM ANI DID AMA exten context App channel UserDefType EventExtra CEL Table
Mon, 21 Dec 2020 9:56 CHAN_START 836 836 DEFAULT s from-internal PJSIP/836-0000c041
Mon, 21 Dec 2020 9:56 ANSWER 836 > 79044444444 836 836 DEFAULT s from-internal AppDial2 PJSIP/836-0000c041
Mon, 21 Dec 2020 9:56 APP_START 836 836 836 DEFAULT recordcheck sub-record-check MixMonitor PJSIP/836-0000c041
Mon, 21 Dec 2020 9:56 APP_END 836 836 836 DEFAULT recordcheck sub-record-check MixMonitor PJSIP/836-0000c041
Mon, 21 Dec 2020 9:56 CHAN_START DEFAULT s from-pstn PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 9:56 ANSWER CID:79032220000 79044444444 DEFAULT 79044444444 from-pstn AppDial PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 9:56 BRIDGE_ENTER CID:79032220000 79044444444 DEFAULT s macro-dialout-trunk AppDial PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 9:56 BRIDGE_ENTER 79032220000 836 DEFAULT s macro-dialout-trunk Dial PJSIP/836-0000c041
Mon, 21 Dec 2020 9:58 BLINDTRANSFER 79032220000 836 DEFAULT s macro-dialout-trunk Dial PJSIP/836-0000c041
Mon, 21 Dec 2020 9:58 BRIDGE_EXIT 79032220000 836 DEFAULT s macro-dialout-trunk Dial PJSIP/836-0000c041
Mon, 21 Dec 2020 9:58 BRIDGE_EXIT CID:79032220000 79044444444 DEFAULT 210 from-internal-xfer AppDial PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 9:58 APP_START CID:79032220000 79044444444 DEFAULT 210 from-internal-xfer Queue PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f06;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f06;2
Mon, 21 Dec 2020 9:58 HANGUP CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f06;2
Mon, 21 Dec 2020 9:58 CHAN_END CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f06;2
Mon, 21 Dec 2020 9:58 HANGUP 79032220000 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f06;1
Mon, 21 Dec 2020 9:58 CHAN_END 79032220000 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f06;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f07;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f07;2
Mon, 21 Dec 2020 9:58 HANGUP CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f07;2
Mon, 21 Dec 2020 9:58 CHAN_END CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f07;2
Mon, 21 Dec 2020 9:58 HANGUP 79032220000 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f07;1
Mon, 21 Dec 2020 9:58 CHAN_END 79032220000 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f07;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f08;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f08;2
Mon, 21 Dec 2020 9:58 HANGUP CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f08;2
Mon, 21 Dec 2020 9:58 CHAN_END CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f08;2
Mon, 21 Dec 2020 9:58 HANGUP 79032220000 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f08;1
Mon, 21 Dec 2020 9:58 CHAN_END 79032220000 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f08;1
Time Event CNAM CNUM ANI DID AMA exten context App channel UserDefType EventExtra CEL Table
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f09;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f09;2
Mon, 21 Dec 2020 9:58 HANGUP CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f09;2
Mon, 21 Dec 2020 9:58 CHAN_END CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f09;2
Mon, 21 Dec 2020 9:58 HANGUP 79032220000 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f09;1
Mon, 21 Dec 2020 9:58 CHAN_END 79032220000 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f09;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f0a;1
Mon, 21 Dec 2020 9:58 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f0a;2
Mon, 21 Dec 2020 9:58 CHAN_START 774 774 DEFAULT s from-internal PJSIP/774-0000c04a
Mon, 21 Dec 2020 9:58 HANGUP 79032220000 836 DEFAULT h restrictedroute-eccbc87e4b5ce2fe28308fd9f2a7baf3 AppDial2 PJSIP/836-0000c041
Mon, 21 Dec 2020 9:58 CHAN_END 79032220000 836 DEFAULT h restrictedroute-eccbc87e4b5ce2fe28308fd9f2a7baf3 AppDial2 PJSIP/836-0000c041
Mon, 21 Dec 2020 9:58 HANGUP CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Local/774@from-queue-00019f0a;2
Mon, 21 Dec 2020 9:58 CHAN_END CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Local/774@from-queue-00019f0a;2
Mon, 21 Dec 2020 9:58 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f0a;1
Mon, 21 Dec 2020 9:58 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f0a;1
Mon, 21 Dec 2020 9:58 HANGUP 774 774 774 DEFAULT 774 from-internal AppDial PJSIP/774-0000c04a
Mon, 21 Dec 2020 9:58 CHAN_END 774 774 774 DEFAULT 774 from-internal AppDial PJSIP/774-0000c04a
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f0b;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f0b;2
Mon, 21 Dec 2020 9:59 HANGUP CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f0b;2
Mon, 21 Dec 2020 9:59 CHAN_END CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f0b;2
Mon, 21 Dec 2020 9:59 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f0b;1
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f0b;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f0c;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f0c;2
Mon, 21 Dec 2020 9:59 HANGUP CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f0c;2
Mon, 21 Dec 2020 9:59 CHAN_END CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f0c;2
Mon, 21 Dec 2020 9:59 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f0c;1
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f0c;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f0d;1
Time Event CNAM CNUM ANI DID AMA exten context App channel UserDefType EventExtra CEL Table
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f0d;2
Mon, 21 Dec 2020 9:59 HANGUP CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f0d;2
Mon, 21 Dec 2020 9:59 CHAN_END CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f0d;2
Mon, 21 Dec 2020 9:59 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f0d;1
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f0d;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f0e;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f0e;2
Mon, 21 Dec 2020 9:59 HANGUP CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f0e;2
Mon, 21 Dec 2020 9:59 CHAN_END CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f0e;2
Mon, 21 Dec 2020 9:59 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f0e;1
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f0e;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f0f;1
Mon, 21 Dec 2020 9:59 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f0f;2
Mon, 21 Dec 2020 9:59 CHAN_START 774 774 DEFAULT s from-internal PJSIP/774-0000c057
Mon, 21 Dec 2020 9:59 HANGUP CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Local/774@from-queue-00019f0f;2
Mon, 21 Dec 2020 9:59 CHAN_END CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Local/774@from-queue-00019f0f;2
Mon, 21 Dec 2020 9:59 HANGUP 774 774 774 DEFAULT 774 from-internal AppDial PJSIP/774-0000c057
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 774 DEFAULT 774 from-internal AppDial PJSIP/774-0000c057
Mon, 21 Dec 2020 9:59 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f0f;1
Mon, 21 Dec 2020 9:59 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f0f;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f10;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 834 from-queue Local/834@from-queue-00019f10;2
Mon, 21 Dec 2020 10:00 HANGUP CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f10;2
Mon, 21 Dec 2020 10:00 CHAN_END CID:79032220000 79044444444 DEFAULT 834 customer-survey-ivr Local/834@from-queue-00019f10;2
Mon, 21 Dec 2020 10:00 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f10;1
Mon, 21 Dec 2020 10:00 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/834@from-queue-00019f10;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f11;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 830 from-queue Local/830@from-queue-00019f11;2
Mon, 21 Dec 2020 10:00 HANGUP CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f11;2
Mon, 21 Dec 2020 10:00 CHAN_END CID:79032220000 79044444444 DEFAULT 830 customer-survey-ivr Local/830@from-queue-00019f11;2
Time Event CNAM CNUM ANI DID AMA exten context App channel UserDefType EventExtra CEL Table
Mon, 21 Dec 2020 10:00 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f11;1
Mon, 21 Dec 2020 10:00 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/830@from-queue-00019f11;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f12;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 820 from-queue Local/820@from-queue-00019f12;2
Mon, 21 Dec 2020 10:00 HANGUP CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f12;2
Mon, 21 Dec 2020 10:00 CHAN_END CID:79032220000 79044444444 DEFAULT 820 customer-survey-ivr Local/820@from-queue-00019f12;2
Mon, 21 Dec 2020 10:00 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f12;1
Mon, 21 Dec 2020 10:00 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/820@from-queue-00019f12;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f13;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 819 from-queue Local/819@from-queue-00019f13;2
Mon, 21 Dec 2020 10:00 HANGUP CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f13;2
Mon, 21 Dec 2020 10:00 CHAN_END CID:79032220000 79044444444 DEFAULT 819 customer-survey-ivr Local/819@from-queue-00019f13;2
Mon, 21 Dec 2020 10:00 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f13;1
Mon, 21 Dec 2020 10:00 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/819@from-queue-00019f13;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:00 CHAN_START DEFAULT 774 from-queue Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:00 CHAN_START 774 774 DEFAULT s from-internal PJSIP/774-0000c063
Mon, 21 Dec 2020 10:01 ANSWER 774 774 774 DEFAULT 774 from-internal AppDial PJSIP/774-0000c063
Mon, 21 Dec 2020 10:01 ANSWER CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Dial Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:01 BRIDGE_ENTER 774 774 774 DEFAULT from-internal AppDial PJSIP/774-0000c063
Mon, 21 Dec 2020 10:01 BRIDGE_ENTER CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Dial Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:01 ANSWER 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:01 BRIDGE_ENTER 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:01 BRIDGE_ENTER CID:79032220000 79044444444 DEFAULT 210 from-internal-xfer Queue PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 10:04 BRIDGE_EXIT 774 774 774 DEFAULT from-internal AppDial PJSIP/774-0000c063
Mon, 21 Dec 2020 10:04 HANGUP 774 774 774 DEFAULT from-internal AppDial PJSIP/774-0000c063
Mon, 21 Dec 2020 10:04 CHAN_END 774 774 774 DEFAULT from-internal AppDial PJSIP/774-0000c063
Mon, 21 Dec 2020 10:04 BRIDGE_EXIT CID:79032220000 79044444444 DEFAULT 774 customer-survey-ivr Dial Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:04 BRIDGE_EXIT CID:79032220000 79044444444 DEFAULT 210 from-internal-xfer Queue PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 10:04 APP_END CID:79032220000 79044444444 DEFAULT 210 from-internal-xfer Queue PJSIP/79032220000-0000c042
Time Event CNAM CNUM ANI DID AMA exten context App channel UserDefType EventExtra CEL Table
Mon, 21 Dec 2020 10:04 BRIDGE_EXIT 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:04 HANGUP 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:04 CHAN_END 774 774 836 DEFAULT 210 from-queue AppQueue Local/774@from-queue-00019f14;1
Mon, 21 Dec 2020 10:04 HANGUP CID:79032220000 79044444444 DEFAULT 774 assessment Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:04 CHAN_END CID:79032220000 79044444444 DEFAULT 774 assessment Local/774@from-queue-00019f14;2
Mon, 21 Dec 2020 10:04 HANGUP CID:79032220000 79044444444 DEFAULT h from-internal-xfer AppDial PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 10:04 CHAN_END CID:79032220000 79044444444 DEFAULT h from-internal-xfer AppDial PJSIP/79032220000-0000c042
Mon, 21 Dec 2020 10:04 LINKEDID_END CID:79032220000 79044444444 DEFAULT h from-internal-xfer AppDial PJSIP/79032220000-0000c042