Надо сделать проверку по Caller ID - модуль callerid (CID) lookup, и если условие поиска номера в тел. книге выполняется - переправлять в модуль Queue Priorties
Queue Priority allows you to set a caller's priority in a queue. By default, a caller's priority is set to 0. Setting a higher priority will put the caller ahead of other callers already in a queue. The priority will apply to any queue that this caller is eventually directed to. You would typically set the destination to a queue, however that is not necessary. You might set the destination of a priority customer DID to an IVR that is used by other DIDs, for example, and any subsequent queue that is entered would be entered with this priority
